Store Policies

In-Store Pick Up

Pick Up In Store is for free for most items. Bicycles and electric bikes have a Destination Assembly Fee and/or Electric Bike Battery Recycling Fee that may need to be paid in-store if not paid online using the correct shipping option during checkout. 

Destination / Assembly Fee Policy

• A $20 Destination/Assembly Fee is added to every bicycle purchase. This fee will be collected at the time of pick up if it was not paid while checking out online.

Electric Bike Battery Recycling Fee

• A $15 electric bike battery recycling fee is required for all e-bike purchases. This fee will be collected at the time of pick up if it was not paid while checking out online.

Payment

• We accept Visa, MasterCard and Discover.
• Pedal Power does not accept checks.
• Online payment and financing are available through PayPal.

Phone Orders

• Orders taken over the phone require a 25% deposit with $500 maximum.
• Orders must be picked up by the card holder with a valid ID as well as the physical card used. 
• Payment will be completed upon arrival at a store.
• Orders cannot be paid for in full over the phone.

Layaway

• No layaway fees
• A deposit of 25% is required
• 60 Day limit for sale items
• 90 Day limit for non-sale items
• A payment is required every 14 days.
• All payments are forfeited if canceled or left more than the 60-90 day limit

Shipping

• Shipping to the Continental U.S. Only
• UPS shipping prices are based on either actual weight or total dimensional weight and shipping distance, depending on the selected service level (ground, air, expedited).
• Orders received Tuesday through Friday typically shipped within 2 business days.
• Please note that some items cannot be shipped (such as bicycles, trainers, Car racks, etc.) Some other items may incur additional shipping and handling charges due to their size or weight. We will contact you if this applies to your order.

Special Orders (Stocking Items)

• 25% deposit required
• Store credit only if returned

Special Orders (Non-Stocking Items)

• Order must be prepaid
• No returns allowed

Gift Cards

• Gift card must be present to use.
• Non-refundable

Returns

• A receipt or purchase history is required for all returns.
• Returns and exchanges limited to 30 days.
• Store credit only for bicycles and special orders.
• No returns on sale items.
• No returns on non-stock special orders.
• Restocking fee of 15% applies to all returns.
• No returns of used or damaged items. Pedal Power is not responsible for damage of incorrectly installed parts or accessories. (Pedal Power highly recommends that all parts be installed by a professional bicycle mechanic.)

Storage Fees

• There is a storage fee of $20 per week on overdue repairs commencing 14 days after the repair is completed.

New Bike Service Policies